This Privacy Policy describes how Zendbot collects, uses, stores, and protects personal data when you use our eCommerce management software, website, and related support services.
Information We Collect
We collect information you provide directly, including contact details, business information, account credentials, and communication history. We also collect service usage data such as device type, browser data, pages visited, feature usage, and system logs to improve platform performance and security.
How We Use Your Data
Zendbot uses your data to deliver software functionality, manage accounts, process requests, provide customer support, improve user experience, and maintain service reliability. We may also use limited data for product updates, onboarding guidance, compliance requirements, and fraud prevention.
Data Security and Protection
We apply reasonable technical and organizational safeguards to protect your information, including access controls, monitoring, and secure infrastructure practices. While no online service can guarantee absolute security, we continuously improve our security workflow to reduce risk.
Cookies and Analytics
Our website may use cookies and analytics tools to understand traffic patterns, improve content relevance, and optimize user experience. You can manage cookie settings through your browser preferences.
Data Sharing
Zendbot does not sell personal data. We may share data with trusted service providers who help us operate hosting, communication, analytics, and support systems, only to the extent necessary for service delivery and under confidentiality obligations.
Data Retention
We keep data for as long as required to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on account status, service usage, and applicable legal requirements.
Your Privacy Rights
Depending on your location, you may request access, correction, deletion, or export of your personal data. You may also request account closure or object to certain processing activities, subject to lawful limitations.
Third-Party Links
Our platform or website may include links to third-party websites or services. We are not responsible for external privacy practices, so we encourage you to review their policies separately.
Policy Updates
We may update this Privacy Policy to reflect legal, technical, or product changes. Updated versions will be published on this page with revised effective details where appropriate.
Contact
For privacy questions, data requests, or compliance inquiries, please contact the Zendbot support team through our official contact page.